DIGITAL WALLET TRANSACTION GUIDE

APPLE PAY CHECKOUT

Conducting an In-store Transaction with Apple Pay®

1. Find places that accept Apple Pay
2. You can use Apple Pay wherever you see contactless payment symbols such as the following:

3. If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet. If your iPhone has Touch ID, double-click the Home button.
4. When your default card appears, glance at iPhone to authenticate with Face ID, or enter your passcode. To use a different card, tap your default card to see your other cards. Tap new card and authenticate.
5. Hold the top of your iPhone near the card reader until you see Done and a checkmark on the screen.
   

APPLE PAY TRANSACTIONAL ISSUES

Nothing appears on the Mobile Device or Terminal when Checking Out

1. Ensure the point of sale terminal is NFC
   • At a store, look for one more of these symbols when checking These symbols denote a NFC capable terminal that accepts Apple Pay
          
2. Hold your phone within an ½ to an inch of the
   • Waving the device over the terminal will not trigger the payment screen on the device
3. Consult with the cashier/sales agent to ensure that the terminal is functioning

Mobile Device displays a “Card Cannot be Read” or Similar Error Message

1. Re-attempt payment by placing phone near the
2. Check with the cashier/sales agent to ensure that the terminal is functioning properly.
3. If terminal is functioning properly, please reach out directly to Apple Support, as this may be an application or hardware/software related issue.

• https://getsupport.apple.com/?caller=psp&PGF=PGF90000

 

Apple Pay Transaction is Declined at Checkout

1. Verify that the issue is not related to the payment card (e.g., insufficient funds, incorrect PIN, etc).
2. If done check mark appeared on the mobile device but the merchant did not receive payment, Ask the cashier for help. The merchant’s terminal may have a problem accepting payments.

GOOGLE PAY CHECKOUT

Conducting an In-store Transaction with Google Pay®

1. Unlock your phone and Open the Settings app in the mobile and tap “Connections,” or “Connection preferences,” depending on your device, Make sure NFC is turned ON.
2. Hold the back of your device close to the payment terminal for a few seconds.
3. Wait until the payment is completed – a blue checkmark will appear on your screen when it
4. If required, enter your PIN code or sign the
5. When payment is successful, After a moment you should see a check mark appear indicating that the purchase is complete.

Google Pay Transactional Issues

Nothing appears on the Mobile Device or Terminal when Checking Out

1. Ensure the point of sale terminal is NFC Enabled.
   • At a store, look for one more of these symbols when checking out.  These symbols denote a NFC capable terminal that accepts Google Pay.
            
2. Hold your phone within a ½ inch to an inch away from the
   • Waving the device over the terminal will not trigger the payment screen on the device
3. Hold you phone a different way.
   • The NFC antenna may be located either at the top or bottom of your device
4. Make Google Pay the default payment app on your device.
   • Go to Settings – NFC & Payment – Tap and Pay
5. Consult with the cashier/sales agent to ensure that the terminal is functioning

Mobile Device displays a “Card Cannot be Read” or Similar Error Message

1. Re-attempt payment by placing phone near the
2. Check with the cashier/sales agent to ensure that the terminal is functioning properly.
3. If terminal is functioning properly, please reach out directly to Google Support, as this may be an application or hardware/software related issue.
   • https://support.google.com/androidpay/?hl=en#to  ic=6224823

Google Pay Transaction is Declined at Checkout

1. Verify that the issue is not related to the payment card (e.g., insufficient funds, incorrect PIN, etc).
2. If device vibrated and a green check mark appeared, but the merchant did not receive payment, ask the cashier for help. The merchant’s terminal may have a problem accepting payments.